Effective Date: July 16, 2018
1. INFORMATION WE COLLECT
1.1 Information You Provide
Sierra Prestige collects information from you when you choose to share it with us. This may include when you use our Services, register or create an online account with or through the Services, make a purchase, request information from us, sign up for newsletters, text messages, or our email list, use our cleaning and related services, enter into sweepstakes or other promotion, fill out a survey, request customer support, or otherwise communicate with or contact us. The information we collect may include your name, email address, password, telephone or mobile number, address (for pickup and delivery), zip code, and photo.
You may also provide us with certain information in connection with specification transactions:
Information You Provide When You Make a Purchase. If you make a purchase from us, we work with a third party processor, Stripe (https://stripe.com/us/privacy/), who will collect a credit/debit card number and related financial information (such as CVV, expiration date, and billing address), or other payment information (such as via PayPal or Apple Pay), depending on the form of payment you choose.
Information About Your Clothing. We may also collect information on the clothes you are giving us for cleaning, including type, service requested, brand, color, size, and photos. We do this to provide you with an enhanced experience when using the Service, such as sending an itemized list of items we picked up for cleaning, and providing you with customized offers or promotions based on the information we collect about your clothing.
Referring a Friend. If you choose to refer a friend through the Services, we will ask for your friend's contact information. We will a message to your friend inviting him or her to sign-up for Sierra Prestige's service or visit the Site. We store this information to send the referral message(s) and track the success of our referral program.
Information You Provide Through Social Media. You may also be given the option to link to your Facebook or other social media account through the Services. When you do, we may automatically receive certain information about you based on your registration and privacy settings on those third party services.
1.2 Information Automatically Collected
Whenever you visit or interact with the Services, Sierra Prestige, as well as any third-party advertisers and/or service providers, may use a variety of technologies that automatically or passively collect information about your online activity. This information may be collected in the following ways:
Usage Information: We may use a variety of technologies to collect certain information about visitors to, and users of, our Services and interactions with our emails and online and mobile advertisements, and to allow Sierra Prestige to keep track of analytics and certain statistical information. This includes, but is not limited to, your browser type, device type, operating system, software version, the domain name from which you accessed the Services, the date and time you visit the Services, the areas or pages of the Services that you visit, the amount of time you spend viewing or using the Services, the number of times you return to the Services, other click-stream or site usage data, emails that you open, forward or click-through to our Services, and other sites that you may visit.
Device Information: We may automatically collect your IP address or other unique identifier (“Device Identifier”) for the computer, mobile device, tablet or other device (collectively, “Device”) you use to access the Services, including the hardware model and mobile network information. We may use a Device Identifier to, among other things, provide the Services, help diagnose problems with our servers, analyze trends, track users’ web page, email and mobile application movements/activities, help identify or gather broad demographic information for aggregate use, and retarget online and mobile advertisements to you across computers or devices you may use.
Third Party Service Providers. We may use third party service providers to support our Site. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect, and store information.
1.3 Information Collected From Other Sources
We may acquire information from other trusted sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic and lifestyle information). We may use this information to help us maintain the accuracy of the information we collect, to target our communications so that we can inform you of products, services or other offers that may be of interest to you, and for internal business analysis or other business purposes.
1.4 Combination of Information
We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through the Services, as well as information collected offline, across other computers or devices that you may use, and from third party sources.
2. HOW WE USE YOUR INFORMATION
Sierra Prestige may use the information we collect from and about you for the following reasons:
3. INFORMATION WE SHARE
4. YOUR CHOICES AND OPT-OUTS
Opt Out Preferences
We provide our customers with the opportunity to opt-out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product or service. To opt-out of marketing communications, you may use one of these convenient methods:
Your instructions to limit the use of your information for these purposes will be processed as soon as reasonably practicable. Additionally, we are not responsible for informing third parties (including without limitation our third party service providers or partners) with whom we have already shared your personal information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities.
Access to Your Information
5. YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make such a request, please contact us at email@example.com. You must put the statement “Your California Privacy Rights” in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
Non-affiliated third parties are independent from Sierra Prestige and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.
6. THIRD-PARTY CONTENT, LINKS, AND PLUG-INS
The Services may have links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites.
7. PUBLIC FORUMS
Any information you may disclose on our Services, in blogs, on message boards, in chat rooms, or on other public areas on the Services or other third-party websites that the Services may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.
8. CHILDREN’S PRIVACY
Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of thirteen. If Sierra Prestige learns that a child under the age of thirteen has provided personally identifiable information to the Services, it will use reasonable efforts to remove such information from its files.
9. DATA SECURITY
We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and visitors and users of our Services. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
11. HOW TO CONTACT US
12242 Business Park Drive #19
Truckee, CA 96161, U.S.A.